Terms of Use

1. Introduction

Welcome to Japan Shop Online (“we”, “our”, “us”). By accessing or using our website https://japanshoponline.com.au (“Site”), you agree to be bound by these Terms of Use, our Privacy Policy, and all applicable laws and regulations. If you do not agree, you must not use our Site.

2. Eligibility

You must be at least 18 years old to make purchases from our Site. By using the Site, you represent that you meet this requirement.

3. Use of the Website

You agree to use the Site only for lawful purposes. You must not:

Interfere with or disrupt the security or functionality of the Site.
Attempt to gain unauthorised access to our systems.
Use the Site to engage in fraudulent or misleading conduct.

4. Product Information

We make every effort to ensure the accuracy of product descriptions, pricing, and availability. However, we reserve the right to correct any errors or omissions without prior notice.

5. Orders and Payment

All orders placed are subject to acceptance and availability. Prices are in Australian Dollars (AUD) and include GST unless stated otherwise. We accept payment through payment methods listed on the checkout page. We do not charge transaction fees on debit/credit cards.

We reserve the right to refuse or cancel an order if fraud or unauthorised activity is suspected.

6. Shipping

We deliver to addresses within Australia only. Estimated delivery times are provided as a guide only and may vary due to factors outside our control.

7. Returns and Refunds

Our Returns Policy complies with the Australian Consumer Law:

Change of Mind: We are not required to provide a refund or replacement if you change your mind. However, we may offer store credit or exchange at our discretion, provided the item is returned unused, in original packaging, in the same state as we sent it out, and within 5 days of purchase. There might be a restocking fee.
Consumer Guarantees: You are entitled to a replacement, repair, or refund if a product is faulty, not of acceptable quality, or does not match the description.
Process: To request a return, please contact us at . We may require proof of purchase. Return shipping costs may be your responsibility unless the product is faulty or misdescribed.

8. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any loss or damage (including indirect or consequential loss) arising from your use of the Site or purchase of our products. Nothing in these Terms limits your rights under the Australian Consumer Law.

9. Intellectual Property

All content on the Site, including text, images, logos, and designs, is our property or licensed to us. You may not use, copy, or reproduce any content without our prior written consent.

10. Privacy

We collect, use, and disclose personal information in accordance with our Privacy Policy. By using the Site, you consent to such collection and use.

11. Governing Law

These Terms are governed by the laws of the State of Queensland and the Commonwealth of Australia. You agree to submit to the jurisdiction of the courts of that State and country.

12. Changes to Terms

We may update these Terms at any time by publishing the updated version on the Site. Continued use of the Site constitutes acceptance of the revised Terms.