Privacy Policy
1. Introduction
Japan Shop Online (or JSO) (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, and protect your information when you place an order or subscribe to our newsletters.
By using our website https://japanshoponline.com.au, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following personal information when you interact with us:
- Contact Information: Name, email address, phone number, billing and shipping address.
- Order Information: Products purchased, payment details, and delivery instructions.
- Marketing Information: Your preferences if you subscribe to our newsletters or promotional emails.
3. How We Use Your Information
We collect and use your information for the following purposes:
(a) Order Communications
- To confirm and process your order.
- To provide updates about shipping and delivery.
- To communicate with you about changes to your order, returns, or customer support.
(b) Newsletters and Marketing
- To send you updates about new products, promotions, and special offers if you have subscribed.
- To personalise marketing communications based on your interests.
- You may unsubscribe from newsletters at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
4. Disclosure of Information
We may disclose your personal information to:
- Service providers (e.g., payment processors, shipping and logistics companies, email marketing platforms).
- Regulators or government authorities where required by law.
We will never sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no online transaction is completely secure, and you provide your information at your own risk.
6. Cookies and Analytics
We may use cookies and analytics tools to improve your browsing experience and understand how our website is used. You can disable cookies in your browser settings, but some features of our website may not function properly.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated. To make a request, please contact us at .
8. Direct Marketing
We will only send you newsletters or promotional emails if you have provided consent. You can withdraw your consent at any time by unsubscribing or contacting us.
9. Overseas Disclosure
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our services after updates indicates your acceptance of the revised Policy.
11. Contact Us
If you have any questions or complaints about this Privacy Policy, please contact us:
Japan Shop Online
Email:
Phone: 07 2802 4475
Address: PO Box 7570, Redland Bay, QLD, 4165
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
