How to keep your account safe

At Japan Shop Online, your security is our priority. While we take strong measures to protect your information, you also play an important role in keeping your account safe and secure.

Follow these simple steps to help safeguard your account:

1. Use a Strong Password

Create a password that is at least 8 characters long.
Include a mix of letters, numbers, and symbols.
Avoid using common words, names, or dates (e.g. “123456”, “password1”).
Never reuse the same password across multiple websites.

Never share your account details with anyone.
Be cautious of emails, messages, or calls asking for your password – we will never ask you for your password.
If you suspect someone else knows your password, change it immediately.

Where available, use social logins from Google, Facebook, etc. to ensure you are authenticated with the platforms you use and trust the most.
You can add and remove Social Logons from your Account Page.

4. Watch Out for Scams

Be cautious of emails or text messages that look suspicious.
Always check the sender’s details and website address carefully.
If a message looks unusual, do not click links or download attachments. Instead, log in directly to our website through your browser.
Follow Australian Government Act Now, Stay Secure guidelines.

5. Keep Your Devices Secure

Install reputable antivirus or security software.
Keep your operating system, apps, and browsers up to date.
Use secure Wi-Fi connections – avoid making purchases on public or unsecured networks.

6. Monitor Your Account

Regularly review your order history and account details.
Report any unusual activity to us immediately at .

7. Lost Access or Suspect a Breach?

If you believe your account has been compromised:

Change your password straight away.
Contact our support team at .
If necessary, we may temporarily suspend your account to protect you.

8. Our Commitment

We use encryption, secure payment gateways, and industry best practices to protect your data. Together, we can make your shopping experience safe and secure.

Stay Safe. Shop Smart.
If you have any concerns about your account security, please reach out to us at .