Our team at Japan Shop Online is here to help you with any enquiries, product questions, order support or store assistance. Whether you’re looking for more information about our Japanese tableware collections, need guidance choosing the right product, or would like to follow up on an order, we’re committed to providing friendly, reliable and responsive customer support.

You can contact us for questions about product details, availability, shipping within Australia, gift orders, returns or general enquiries. If you are unsure which style, ceramic finish or tableware range best suits your needs, our team is happy to provide product recommendations and practical guidance to help you make a confident purchase decision.

For order or delivery enquiries, please include your order number so we can assist you as efficiently as possible. We aim to respond to all messages in a timely manner and treat every enquiry with care and attention. Customer experience is important to us, and we take pride in offering service that reflects the same quality and authenticity as the products we curate.

If you are contacting us outside standard business hours, we will reply as soon as possible on the next business day. We also welcome feedback and suggestions, as they help us continue improving our product ranges and online store experience.

Looking for something specific from Japan that is not available? We can work with you and source special request items from a variety of suppliers and artisans in Japan.

Whether you are a first-time customer, a returning shopper, or simply exploring our collection, we are here to support you. Reach out using the contact form on this page, and a member of our team will be in touch shortly.